Welcome to www.shounaxiehe.com. This website is operated by shounaxiehe (referred to herein as “we”, “our”, or “us”), located and registered in the Netherlands. By accessing our website, browsing our physical merchandise offerings, or completing a transaction, you agree to be bound by these Terms of Service.
These terms apply to all visitors, users, and customers accessing our services from Europe and the United States. Please read these terms carefully before engaging in any commercial transactions on www.shounaxiehe.com. For any inquiries, you may contact our support administration at storage@shounaxiehe.com.
2. Order Processing and Commercial Transactions
By placing an order on www.shounaxiehe.com, you offer to purchase physical merchandise subject to these Terms of Service. All orders are subject to acceptance and availability.
When you complete a transaction, payment is processed securely through our primary payment infrastructure. We maintain rigorous standards of operational management and handle inventory preparation and dispatch oversight directly to ensure structured and reliable service delivery.
3. Shipping, Logistics, and Fulfillment
Logistics Partners: We collaborate with established international carriers, including DHL, FedEx, and UPS Priority services, to deliver orders to customers across Europe and the United States.
Transit Timeframes: Standard delivery typically requires between 5 to 10 business days following dispatch.
Tracking Notifications: To keep you informed of your order’s progress, automated tracking updates are sent directly to the email address provided at checkout during key fulfillment milestones, including dispatch, arrival at logistics hubs, and local last-mile delivery.
Transit Delays and Investigations: If a customer’s order exceeds the standard transport timeframe, our team will initiate a formal investigation with the respective carrier. Depending on the verified outcome of the investigation with the logistics provider, appropriate remediation—such as a full refund or a replacement shipment—will be executed.
4. Risk of Loss and Title Transfer
In strict accordance with applicable European consumer protection legislation, the risk of damage or loss of goods remains with us until the consumer (or a third party nominated by the consumer other than the carrier) has physically received the goods. Title and risk do not transfer upon handover to the carrier. For customers located in jurisdictions governed by United States commercial statutes, standard carrier delivery terms apply where consistent with local mandatory consumer laws.
5. Right of Withdrawal and European Consumer Rights
If you are a consumer residing in the European Union or the United Kingdom, you possess a statutory right of withdrawal under applicable consumer rights directives:
14-Day Cooling-Off Period: You have the right to withdraw from your purchase contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you acquire, or a third party other than the carrier acquires, physical possession of the goods.
Exercising Withdrawal: To exercise the right of withdrawal, you must inform us of your decision via an unequivocal statement sent to our customer support email at storage@shounaxiehe.com. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal: If you withdraw from this contract, we shall reimburse all payments received from you, excluding standard delivery costs, without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
6. Defective, Damaged, or Incorrect Items
Our commitment is to deliver quality physical merchandise. If an item arrives damaged, flawed, or defective, customers may contact our after-sales support team via email at storage@shounaxiehe.com within a reasonable timeframe following receipt.
Evidence and Resolution: To expedite resolution for damaged or defective items, customers are required to provide clear photographic evidence of the issue via email.
No Return Required for Defective Goods: Where an item is verified as defective or damaged upon arrival based on the submitted photographic evidence, customers are not required to physically return the damaged item. We will process a full refund or arrange a replacement shipment directly upon verification of the provided evidence.
7. Limitation of Liability and Governing Law
To the maximum extent permitted by applicable law in the Netherlands, the European Union, and the United States, our total liability for any claim arising out of or relating to these terms or the purchase of products from www.shounaxiehe.com shall be limited to the total amount paid by the customer for the specific order in question.
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles, while preserving mandatory consumer protection rights applicable in your jurisdiction of residence.
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