Welcome to www.shounaxiehe.com. This Shipping Policy outlines our operational procedures for delivering physical merchandise to customers across Europe and the United States. The shounaxiehe brand operates as a dedicated online retail provider, managing order preparation and dispatch directly to ensure reliable service standards. For any inquiries regarding shipping or logistics, you may contact our support administration at storage@shounaxiehe.com.
2. Dispatch Location and Logistics Partners
Dispatch Location: Orders are processed and dispatched from our primary operational facility located at: XXX
Carriers: To ensure efficient delivery across our service regions, we collaborate with established international logistics partners, including DHL, FedEx, and UPS Priority services.
3. Shipping Timeframes and Automated Tracking
Standard Transit Duration: Standard delivery typically requires between 5 to 10 business days following order dispatch.
Automated Tracking Notifications: To maintain complete transparency throughout the transit process, our system automatically sends tracking updates to the email address provided by the customer at checkout (storage@shounaxiehe.com) at key fulfillment milestones, including:
Order dispatch from our facility
Arrival at major logistics transit points and hubs
Local last-mile carrier processing and local delivery updates
4. Transit Delays and Investigations
If a customer’s shipment exceeds the standard transport timeframe of 5 to 10 business days, our customer support team will initiate a formal investigation with the respective carrier.
Depending on the verified outcome and findings of the formal carrier investigation, appropriate remediation—such as a full refund or a replacement shipment—will be executed accordingly. Customers must report prolonged transit delays via email to storage@shounaxiehe.com to initiate the investigation process.
5. Risk of Loss and Compliance
In accordance with mandatory consumer protection standards applicable in the Netherlands and the European Union, the risk of damage or loss of goods remains with us until the consumer (or a third party nominated by the consumer other than the carrier) has physically received the goods. For shipments destined for the United States, commercial shipping terms are applied in accordance with applicable regional federal and state legal requirements.
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